Shipping policy
Last updated: October 23, 2026
Free tracked shipping
Shipping is free and tracked on every order, with no minimum.
Where we ship
We ship to the United States, the United Kingdom, Canada, Australia, New Zealand, Singapore, the United Arab Emirates, Switzerland, Norway, Iceland and most of the European Union. Checkout shows whether we can ship to your address. If an order gets through to an address we can't deliver to, we'll cancel it and refund you in full.
Processing time
Most orders are processed and handed to the carrier within 1 to 3 business days. Business days are Monday to Friday, not counting public holidays. Orders placed on a weekend or holiday start processing on the next business day.
Delivery time
Most orders arrive within 7 to 15 business days of ordering. This is an estimate. Carriers can be slower in bad weather, during customs checks and in busy holiday periods.
Who ships your order
Our products are packed and shipped by fulfillment partners from their warehouses, which may be outside your country. The sender name or return address on your package may be the warehouse's, not "Mobilae." Please don't send anything to that address. To return an item, see our Refund Policy.
Tracking
When your order ships, we email you a tracking link. Tracking can take 24 to 48 hours to show movement after the label is made. If your order has more than one product, the products may ship separately and arrive on different days. You'll get tracking for each package, and shipping is still free. You can also follow your order on our Track your order page.
Taxes and import duties
Any tax we're required to charge is shown at checkout before you pay. For deliveries outside the United States, your country's customs office may charge import duties or taxes when the package arrives. These are set by your country, not by us.
Delays
If we can't ship your order within the time we've told you, we'll email you as soon as we know, give you a new expected date, and let you cancel for a full refund if you prefer.
Address mistakes
- Please check your shipping address at checkout. We ship to the address you enter.
- If you spot a mistake, email us right away. We can usually fix it only before the order ships.
- If a package is returned to us because of an address problem, we'll email you and reship it or refund it.
Lost packages
If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days of ordering, email us. We'll check with the carrier and, if the package is lost, send a free replacement or give you a full refund, whichever you prefer.
Marked "delivered" but not received
- Check around your home, your mailbox or parcel locker, and with neighbors and others in your household.
- Wait 2 business days. Carriers sometimes mark a package delivered a little early.
- If it still hasn't turned up, email us within 30 days of the delivery date shown in tracking. We'll open a claim with the carrier and help you get it resolved.
Damaged packages
If your order arrives damaged, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund the affected items. See our Refund Policy.
Questions
Email support@trymobilae.com with your order number. We reply within 1 business day, Monday to Friday.