Frequently asked questions
Quick answers about shipping, returns and orders.
Where do you ship?
We ship to the United States, the United Kingdom, Canada, Australia, New Zealand, Singapore, the United Arab Emirates, Switzerland, Norway, Iceland and most of the European Union. Shipping is free and tracked on every order. Checkout shows whether we can ship to your address.
How long does delivery take?
Most orders arrive within 7 to 15 business days. We email you a tracking link as soon as your order ships.
How do I track my order?
Use the link in your shipping email, or sign in to your account. More help on our Track your order page.
Can I return my order?
Yes. You can return most unused items within 30 days of delivery. Email us first and we'll send you the return steps (see our Refund policy). If something arrives damaged, faulty or wrong, email us within 30 days of delivery with a photo and we'll send a replacement or a refund.
How do multi-pack savings work?
Many products come in 2-packs or bigger bundles that cost less per item. Pick the pack size on the product page.
Can I change or cancel my order?
Email support@trymobilae.com as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to change or cancel it.
How do I pay?
Checkout is powered by Shopify and encrypted. The payment options available to you are shown at checkout.
How do I contact you?
Email support@trymobilae.com or use our contact form. A real person answers, Monday to Friday.