Shipping & returns

Shipping

• Free tracked shipping on every order. No minimum.
• Where we ship: the United States, the United Kingdom, Canada, Australia, New Zealand, Singapore, the United Arab Emirates, Switzerland, Norway, Iceland and most of the European Union. Checkout shows whether we can ship to your address.
• Delivery time: most orders arrive within 7 to 15 business days. This is an estimate; carriers can be slower in bad weather and busy holiday periods.
• Tracking: we email you a tracking link as soon as your order ships. Track your order.
• More than one product? Products can ship separately and arrive on different days. You'll get tracking for each package, and shipping is still free.

Need to change or cancel an order?

Email support@trymobilae.com as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it. Once it has shipped, we can't change it.

Returns and refunds

You can return most unused items within 30 days of delivery. Email support@trymobilae.com first and we'll send you the return address and steps. Please don't send anything to the address on your package. Full details are in our Refund policy.

Damaged, faulty or wrong items

If something arrives damaged, doesn't work, or isn't what you ordered, email support@trymobilae.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a refund, whichever you prefer.

Lost packages

If tracking hasn't moved for 7 days, or it says delivered but you can't find it, check with neighbors and around your mailbox first. Then email us with your order number and we'll sort it out with the carrier. If the package is lost, we'll send a free replacement or a full refund.

How refunds are paid

Refunds go back to the card or payment method you used. Your bank may take 5 to 10 business days to show it.