Informativa sui rimborsi
Last updated: October 23, 2026
30-day returns
Changed your mind? You can return most items within 30 days of delivery for a refund. The item must be unused, in its original condition and, where possible, in its original packaging.
How to start a return
- Email support@trymobilae.com within 30 days of delivery with your order number and the item you want to return.
- We reply within 1 business day with the return address and instructions.
- Send the item back with a tracked shipping service and email us the tracking number.
Please email us before sending anything. Our orders are shipped by fulfillment partners, and the return address printed on your package is often not where returns go. Items sent to the wrong address can't be refunded.
Return shipping
- Change of mind: you pay the cost of sending the item back.
- Damaged, faulty or wrong item: you pay nothing. See below.
Items we can't take back
For hygiene reasons, personal care items that touch the skin or body (for example trimmers, beauty tools and anything worn on the body) can only be returned if they are unopened and still sealed. This does not affect your rights if the item is damaged, faulty or wrong. Items marked as final sale can't be returned.
Damaged, faulty or wrong items
If your order arrives damaged, doesn't work, is missing something, or isn't what you ordered, email support@trymobilae.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or refund the item, whichever you prefer. In most cases you won't need to send anything back.
Lost packages
If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days of ordering, email us. We'll check with the carrier and, if the package is lost, send a free replacement or give you a full refund. If tracking says "delivered" but you can't find it, see our Shipping Policy.
Refunds
- We refund the price you paid for the item, after any discount, plus any tax charged on it. Shipping is free, so there is no shipping charge to refund.
- We issue the refund within 5 business days of receiving your return (or of approving your claim for a damaged, faulty, wrong or lost item).
- Refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to show it on your statement. We email you when we issue it.
Exchanges
We don't swap items directly. Return the item for a refund and place a new order for the one you want.
Cancelling before it ships
Email us as soon as possible with your order number. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, it can't be cancelled, but you can return it under this policy.
Customers in the UK and European Union
You have a legal right to cancel your order within 14 days of delivery without giving a reason. Our 30-day return window includes this right. Your legal rights for faulty goods are not affected by this policy.
Please contact us first
If something is wrong with an order, please email us before disputing the charge with your bank. We can usually fix it faster.
Mobilae, operated by The Digital Cavalry LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA. Email: support@trymobilae.com